799pk Privacy
Policy

Who We Are

799pk is an internationally licensed online gaming and sports betting platform serving players across Pakistan, including Karachi, Lahore, Faisalabad, Islamabad, and all other major cities. The 799pk platform is accessible at 799pk.pro and is operated by the 799pk company (referred to throughout this document as "799pk", "we", "us", or "our").

For the purposes of this Privacy Policy, 799pk acts as the data controller in respect of all personal data collected from registered players and website visitors. As data controller, 799pk determines the purposes for which your personal data is processed and the means by which that processing takes place.

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our dedicated Privacy team at [email protected]. We aim to respond to all privacy-related enquiries within five (5) business days.

Data We Collect

799pk collects personal data from you through several channels: directly when you register an account or contact support, automatically when you use the platform, and in some cases from third-party sources such as payment processors and identity verification services. The categories of personal data we collect are set out in the table below.

799pk does not intentionally collect any special categories of sensitive personal data (such as health data, biometric data, or political opinions). If you voluntarily disclose such data through a support interaction, we will treat it with the highest level of confidentiality and will not retain it beyond the resolution of the relevant interaction.

How We Use Your Data

799pk uses the personal data it collects for specific, legitimate purposes directly related to the provision of our gaming and betting services. We do not use your data for any purpose that is incompatible with the purposes listed below.

• Account Management: To create, maintain, and manage your 799pk player account, including authentication and security.
• Service Delivery: To provide access to casino games, sportsbook betting, live dealer tables, and all other 799pk platform features.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast / 1LINK.
• Identity Verification: To carry out KYC checks and verify your age (21+) as required by our operating licence and responsible gaming obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, and other security incidents on the 799pk platform.
• AML Compliance: To monitor transactions for suspicious activity and fulfil our anti-money laundering obligations under applicable regulations.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 support team.
• Responsible Gaming: To identify potentially problematic gambling behaviour and proactively engage with players who may need support or intervention tools.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications.
• Platform Improvement: To analyse usage patterns, improve game offerings, and optimise the 799pk user experience for Pakistani players.
• Legal Compliance: To comply with applicable legal, regulatory, and licensing obligations, and to respond to lawful requests from regulatory or law enforcement authorities.

Legal Basis for Processing

799pk processes your personal data on the following legal bases, depending on the specific processing activity involved:

• Contract Performance: Processing necessary to perform the contract between 799pk and the player — i.e. providing the gaming platform, processing payments, and managing your account.
• Legal Obligation: Processing required to comply with applicable laws and regulations — including KYC identity verification, AML transaction monitoring, and age verification.
• Legitimate Interests: Processing necessary for 799pk's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service analytics — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — including the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing

799pk does not sell your personal data to any third party under any circumstances. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast / 1LINK, solely for the purpose of processing your PKR deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers who assist in verifying player identities and ages in accordance with our licensing requirements.
• Game Software Providers: Internationally certified game studios who supply the casino games, slots, fishing arcade games, and other content available on the 799pk platform. These providers receive only technical data necessary for game operation.
• IT & Hosting Providers: Secure cloud infrastructure and hosting partners who store and process platform data under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: Where legally required, 799pk will share relevant data with licensing regulators, AML compliance bodies, or law enforcement agencies in response to lawful requests.
• Fraud Prevention Networks: Industry fraud detection services that help 799pk identify and prevent fraudulent accounts and transactions across the platform.

All third-party service providers engaged by 799pk are contractually bound to process personal data only for the purposes specified by 799pk, to maintain appropriate security standards, and to comply with applicable data protection obligations. 799pk remains responsible for data shared with its processors.

KYC & AML

As an internationally licensed gaming platform, 799pk is required to implement Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures. These procedures require us to collect, verify, and retain certain categories of personal and financial data about our players.

• Identity Documents: A copy of your valid Pakistani CNIC or internationally recognised passport is required before any withdrawal can be processed. This document is stored securely and used only for identity verification purposes.
• Source of Funds: For accounts with high transaction volumes, 799pk may request evidence of the source of funds used for deposits. This is a standard AML compliance requirement.
• Transaction Monitoring: All deposits and withdrawals are monitored for patterns that may indicate suspicious activity. Flagged transactions are reviewed by our compliance team and, where required by law, reported to the relevant regulatory authority.
• Retention of KYC Records: KYC documents and AML transaction records are retained for a minimum of five (5) years from the date of account closure, as required under applicable regulatory obligations. This retention period cannot be shortened in response to a data erasure request.

Cookies & Tracking

The 799pk website uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve the user experience for Pakistani players. Cookies are small text files stored on your device when you visit the 799pk website.

• Essential Cookies: Required for the 799pk platform to function. These include session authentication cookies, security tokens, and game state cookies. These cannot be disabled without affecting the platform's functionality.
• Performance Cookies: Used to collect anonymised data about how players use the 799pk platform — including which pages are visited most frequently and where errors occur. This data helps us improve the platform experience.
• Functional Cookies: Used to remember your preferences on the 799pk platform, such as your preferred language, display settings, and responsible gaming tool configurations.
• Marketing Cookies: Used only where you have provided consent to receive personalised promotional communications. These cookies help us measure the effectiveness of our marketing activities.

You may manage your cookie preferences through your browser settings or through the cookie preferences panel accessible on the 799pk platform. Please note that disabling essential cookies will impair your ability to use the 799pk platform fully.

Data Retention

799pk retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by law or regulation. The following retention periods apply as a general guide:

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

Data Security

799pk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security programme includes, but is not limited to, the following measures:

• Encryption: All data transmitted between your device and the 799pk platform is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored at rest — including KYC documents and financial records — is encrypted using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to authorised 799pk personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular security training.
• Secure Infrastructure: 799pk's platform is hosted on enterprise-grade secure infrastructure with regular security patching, intrusion detection systems, and 24/7 monitoring.
• Two-Factor Authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their 799pk accounts to provide an additional layer of security against unauthorised access.
• Penetration Testing: 799pk commissions regular independent security assessments and penetration tests to identify and remediate vulnerabilities in the platform.
• Data Breach Response: In the event of a personal data breach that poses a risk to player rights and freedoms, 799pk will notify affected players and the relevant regulatory authority within 72 hours of becoming aware of the breach, as required by applicable data protection regulations.

Your Rights

As a 799pk player, you hold a number of rights in relation to the personal data we hold about you. These rights are summarised in the feature cards above and are described in full below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request".

• Right of Access: You may request a copy of all personal data 799pk holds about you. We will respond within 30 days of receiving your verified request.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. For account details, many fields can be updated directly in your account settings.
• Right to Erasure: You may request deletion of your personal data where we no longer have a lawful basis to hold it. This right is subject to overriding legal retention obligations (e.g. AML records must be kept for 5 years).
• Right to Restrict Processing: In certain circumstances, you may request that 799pk pause the processing of your personal data pending the resolution of a dispute or objection.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. Marketing objections are actioned immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

799pk will respond to all data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, and you will be notified of any extension with reasons given. There is no charge for exercising your data rights unless requests are manifestly unfounded or excessive.

Children & Minors

The 799pk platform is strictly intended for adults aged 21 and above. 799pk does not knowingly collect personal data from any person under the age of 21. The platform implements robust age verification procedures during the registration process and as part of KYC compliance to prevent underage access.

If 799pk discovers or is notified that personal data has been collected from a person under the age of 21, the relevant account will be closed immediately, all data associated with that account will be securely deleted (subject to any mandatory regulatory retention requirements), and any deposited funds will be returned to the verified payment source.

Policy Changes

799pk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. When material changes are made, we will notify registered players via email and/or by posting a prominent notice on the 799pk platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how 799pk protects your data. Your continued use of the 799pk platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

If you do not agree with any changes to this Privacy Policy, you must stop using the 799pk platform and may request account closure by contacting our support team at [email protected]. Account closure requests will be processed within five (5) business days, subject to the completion of any outstanding transactions and applicable regulatory retention obligations.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 799pk handles your personal data, please contact our Privacy team using the details below. We are committed to handling all privacy enquiries promptly, professionally, and in full compliance with our data protection obligations.

• Email: [email protected] — use the subject line "Privacy Policy Enquiry" for fastest routing
• Response Time: All privacy-related enquiries will receive an initial response within five (5) business days
• Data Rights Requests: Submit with subject line "Data Rights Request" — responses delivered within 30 calendar days
• Data Breach Notifications: If you suspect your 799pk account has been compromised, contact us immediately at [email protected]